{"id":14528,"date":"2026-07-11T10:30:08","date_gmt":"2026-07-11T10:30:08","guid":{"rendered":"https:\/\/capib.ro\/3dprint\/?page_id=14528"},"modified":"2026-08-03T13:33:38","modified_gmt":"2026-08-03T13:33:38","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/capib.ro\/3dprint\/politica-de-retur\/","title":{"rendered":"Politica de Retur"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14528\" class=\"elementor elementor-14528\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c26de27 e-con-boxed capib-legal-elementor capib-politica-de-retur-elementor e-flex e-con e-parent\" data-id=\"c26de27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e2fc8f elementor-widget elementor-widget-heading\" data-id=\"8e2fc8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politica de Retur<\/h1>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41d6df1 e-con-full e-flex e-con e-child\" data-id=\"41d6df1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e6b262 elementor-widget elementor-widget-text-editor\" data-id=\"3e6b262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"intro\">CAPIB (&#8222;Noi&#8221;, &#8222;Compania&#8221;) &mdash; marca operata de <strong>DRAGAN PREMIUM IMOBILIARE S.R.L.<\/strong>, CUI 54035113, Nr. Reg. Com. J2026011866006, cu sediul social in Municipiul Bistrita, str. Busuiocului, nr. 23, judetul Bistrita-Nasaud &mdash; va prezinta mai jos conditiile in care puteti returna produsele comandate de pe site-ul nostru web capib.ro.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1dabe25 capib-legal-callout e-flex e-con-boxed e-con e-child\" data-id=\"1dabe25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d6de88 elementor-widget elementor-widget-text-editor\" data-id=\"2d6de88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Aceasta Politica de Retur se aplica exclusiv produselor comandate si achitate direct prin aplicatia de ofertare instanta de pe site-ul capib.ro.<\/strong> Comenzile plasate prin alte canale (email, telefon, oferta personalizata negociata separat) pot fi supuse unor conditii diferite, stabilite de comun acord cu echipa Capib.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a8dcdee capib-legal-callout e-flex e-con-boxed e-con e-child\" data-id=\"a8dcdee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2707ac elementor-widget elementor-widget-text-editor\" data-id=\"b2707ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Majoritatea produselor comercializate de Capib sunt fabricate la comanda, personalizat, pe baza fisierelor 3D si specificatiilor transmise de dumneavoastra (printare 3D, prototipare, productie in serii mici sau unicate). Nu tinem stoc de produse standard.<\/p>\n<p>Conform Art. 16 din O.U.G. 34\/2014, produsele confectionate dupa specificatiile consumatorului sau personalizate in mod clar sunt exceptate de la dreptul de retragere in 14 zile (vezi mai jos). Indiferent de acest lucru, produsele cu defecte de fabricatie sau neconformitati la livrare beneficiaza in continuare de protectia descrisa in aceasta pagina.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b25723 elementor-widget elementor-widget-heading\" data-id=\"3b25723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returnarea in primele 14 zile<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-351f612 elementor-widget elementor-widget-heading\" data-id=\"351f612\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Retragerea din contract \/ renuntarea la cumparare<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf40f0d elementor-widget elementor-widget-text-editor\" data-id=\"bf40f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Daca sunteti un Client persoana fizica, ati primit produsele printr-un curier si v-ati razgandit &ndash; le puteti returna in termen de maxim 14 zile calendaristice, fara necesitatea prezentarii unui motiv anume si fara niciun fel de penalitati, conform legii (O.U.G. 34\/2014).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-99d4b77 capib-legal-quote e-flex e-con-boxed e-con e-child\" data-id=\"99d4b77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6178e42 elementor-widget elementor-widget-text-editor\" data-id=\"6178e42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Art. 14, Alin. 3 din O.U.G. 34\/2014: &#8222;Consumatorul este responsabil doar in ceea ce priveste diminuarea valorii produselor rezultata din manipularea acestora, diferit de ceea ce este necesar pentru determinarea naturii, caracteristicilor si functionarii produselor.&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ca0196 elementor-widget elementor-widget-text-editor\" data-id=\"2ca0196\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce trebuie sa stiti, astfel incat lucrurile sa se rezolve foarte repede:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-320ea95 elementor-widget elementor-widget-text-editor\" data-id=\"320ea95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n  <li>Va recomandam pastrarea completa a ambalajului si accesoriilor care insotesc produsul. Returnarea unui produs fara ambalaj sau fara alte accesorii ale ambalajului (spre exemplu suporti de siguranta \/ protectie din carton sau polistiren) sau ale produsului va duce la diminuarea valorii produselor.<\/li>\n  <li>Costurile de transport pentru returnarea produsului catre noi sunt suportate de client, inclusiv in cazul retragerii din contract. In cazuri de neconformitate la livrare sau defect de fabricatie, modul de acoperire a costurilor de transport se stabileste de la caz la caz (vezi sectiunile de mai jos).<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13b59b6 elementor-widget elementor-widget-heading\" data-id=\"13b59b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Produse excluse, fara drept de returnare<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f1bde3 elementor-widget elementor-widget-text-editor\" data-id=\"7f1bde3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conform Art. 16 din O.U.G. 34\/2014, urmatoarele categorii de produse nu pot fi returnate in baza dreptului de retragere in 14 zile:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-081a121 elementor-widget elementor-widget-text-editor\" data-id=\"081a121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n  <li>a) produse confectionate dupa specificatiile prezentate de consumator sau personalizate in mod clar<\/li>\n  <li>b) produse susceptibile de a se deteriora sau a expira rapid<\/li>\n  <li>c) produse consumabile desigilate aferente oricarei categorii de produse din oferta<\/li>\n  <li>d) produse sigilate care nu pot fi returnate din motive de protectie a sanatatii sau din motive de igiena si care au fost desigilate de consumator<\/li>\n  <li>e) produse care sunt, dupa livrare, potrivit naturii acestora, inseparabil amestecate cu alte elemente<\/li>\n  <li>f) inregistrari audio, video, sau programe informatice sigilate desigilate<\/li>\n  <li>g) furnizarea de continut digital care nu este livrat pe un suport material<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1044e76 elementor-widget elementor-widget-text-editor\" data-id=\"1044e76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Avand in vedere ca majoritatea comenzilor Capib sunt fabricate personalizat pe baza fisierului 3D si specificatiilor primite de la client, exceptia de la punctul a) se aplica frecvent produselor noastre.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b592d7 elementor-widget elementor-widget-heading\" data-id=\"0b592d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reprintare gratuita, ca gest comercial<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb0f9b4 elementor-widget elementor-widget-text-editor\" data-id=\"eb0f9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pe langa protectiile legale descrise mai sus, Capib ofera, ca gest comercial si fara ca acest lucru sa reprezinte o obligatie legala, reprintarea gratuita a pieselor care nu corespund calitativ asteptarilor sau prezinta probleme, indiferent daca situatia se incadreaza strict in conditiile de garantie descrise in aceasta pagina. Decizia de a oferi reprintarea gratuita se ia de la caz la caz, la latitudinea Capib.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-325153b elementor-widget elementor-widget-heading\" data-id=\"325153b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Politica de conformitate la livrare<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af7c221 elementor-widget elementor-widget-text-editor\" data-id=\"af7c221\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Daca ati verificat si constatati o neconformitate la livrare a produsului, trebuie sa o anuntati in maxim 48 de ore.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b98dcb elementor-widget elementor-widget-text-editor\" data-id=\"9b98dcb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Analizam fiecare sesizare de neconformitate anuntata in primele 48 de ore si rezolvam problema prin corectarea sau inlocuirea produsului. Costurile de transport pentru retur si retrimitere se stabilesc de la caz la caz, in functie de situatie, si nu sunt acoperite automat de Capib.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9261fd9 elementor-widget elementor-widget-text-editor\" data-id=\"9261fd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Singura conditie este ca dumneavoastra sa returnati produsele in exact aceeasi stare in care au fost receptionate, fara a fi desigilate, folosite sau fara a avea ambalajul deteriorat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-571f07c elementor-widget elementor-widget-heading\" data-id=\"571f07c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retur comenzi persoane juridice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ded170e elementor-widget elementor-widget-text-editor\" data-id=\"ded170e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Conform legislatiei in vigoare, Ordonanta de Urgenta nr. 34\/2014 privind drepturile consumatorilor in cadrul contractelor incheiate cu profesionistii (in concordanta 100% cu legislatia europeana &ndash; Directiva 2011\/83\/UE a Parlamentului European si a Consiliului din 25 octombrie 2011 privind drepturile consumatorilor), consumatorul este orice persoana fizica sau grup de persoane fizice constituite in asociatii. In consecinta, o persoana juridica nu poate beneficia de prevederile acesteia.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e4a89 elementor-widget elementor-widget-text-editor\" data-id=\"c7e4a89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In situatia in care un produs achitat nu poate fi livrat sau durata de livrare estimata este semnificativ mai mare decat cea comunicata initial, clientul are urmatoarele optiuni:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-828547e elementor-widget elementor-widget-text-editor\" data-id=\"828547e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n  <li><strong>Rambursare integrala:<\/strong> clientul poate solicita returnarea sumei achitate pentru produs, iar aceasta va fi restituita in totalitate in contul furnizat de client, in cel mai scurt timp posibil.<\/li>\n  <li><strong>Alegerea unei alte comenzi:<\/strong> clientul poate opta sa inlocuiasca comanda initiala cu un alt produs sau serviciu oferit de Capib. Daca noua comanda are o valoare mai mare decat cea initiala, clientul va achita diferenta de pret. Daca are o valoare mai mica, diferenta de pret va fi restituita clientului.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f4662 elementor-widget elementor-widget-heading\" data-id=\"93f4662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cum initiati un retur<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3bd544 elementor-widget elementor-widget-text-editor\" data-id=\"c3bd544\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pentru a initia o cerere de retur, va rugam sa ne contactati la <a href=\"mailto:shop@capib.ro\">shop@capib.ro<\/a>, mentionand numarul comenzii si motivul returului. Va vom raspunde cu instructiunile necesare pentru returnarea produsului.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-284c1a5 elementor-widget elementor-widget-text-editor\" data-id=\"284c1a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Returnarile prin curierat rapid sau prin posta nu se vor face cu ramburs. Returnarea banilor se va face ulterior prin transfer bancar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d5c01 elementor-widget elementor-widget-text-editor\" data-id=\"11d5c01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Va multumim pentru intelegere.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff6815 elementor-widget elementor-widget-text-editor\" data-id=\"3ff6815\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"updated\">Ultima actualizare: 11 iulie 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CAPIB (&#8222;Noi&#8221;, &#8222;Compania&#8221;) &mdash; marca operata de DRAGAN PREMIUM IMOBILIARE S.R.L., CUI 54035113, Nr. Reg. Com. J2026011866006, cu sediul social in Municipiul Bistrita, str. Busuiocului, nr. 23, judetul Bistrita-Nasaud &mdash; va prezinta mai jos conditiile in care puteti returna produsele comandate de pe site-ul nostru web capib.ro. Aceasta Politica de Retur se aplica exclusiv produselor [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"slim_seo":{"noindex":"1","title":"Politica de Retur | Capib.ro","description":"CAPIB (\"Noi\", \"Compania\") &mdash; marca operata de DRAGAN PREMIUM IMOBILIARE S.R.L. , CUI 54035113, Nr. Reg. Com. J2026011866006, cu sediul social in Municipiul"},"footnotes":"","_wp_rev_ctl_limit":""},"categories":[],"class_list":["post-14528","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/pages\/14528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/comments?post=14528"}],"version-history":[{"count":3,"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/pages\/14528\/revisions"}],"predecessor-version":[{"id":15076,"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/pages\/14528\/revisions\/15076"}],"wp:attachment":[{"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/media?parent=14528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/capib.ro\/3dprint\/wp-json\/wp\/v2\/categories?post=14528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}