Return Policy
CAPIB („We,” „the Company”) — the brand operated by DRAGAN PREMIUM REAL ESTATE, LLC., CUI 54035113, Commercial Registry No. J2026011866006, with its registered office in the city of Bistrita, 23 Busuiocului Street, Bistrita-Nasaud County — sets forth below the conditions under which you may return products ordered from our website, capib.ro.
This Return Policy applies exclusively to products ordered and paid for directly through the instant bidding app on the capib.ro website. Orders placed through other channels (email, phone, or a personalized offer negotiated separately) may be subject to different terms and conditions, as agreed upon with the Capib team.
Most of the products sold by Capib are made to order and customized based on the 3D files and specifications you provide (3D printing, prototyping, small-batch or one-off production). We do not carry standard products in stock.
According to Article 16 of Emergency Ordinance 34/2014, products manufactured according to the consumer’s specifications or clearly customized are exempt from the 14-day right of withdrawal (see below). Regardless of this, products with manufacturing defects or nonconformities upon delivery continue to be covered by the protection described on this page.
Return within the first 14 days
Withdrawal from the contract / giving up the purchase
If you are an individual customer, you received the products via courier, and you have changed your mind—you may return them within a maximum of 14 calendar days, without having to provide a specific reason and without any penalties, in accordance with the law (Government Emergency Ordinance 34/2014).
Art. 14, Para. 3 of Emergency Ordinance No. 34/2014: „The consumer is liable only for any reduction in the value of the products resulting from handling them beyond what is necessary to determine the nature, characteristics, and functioning of the products.”
Here's what you need to know so that things can be resolved very quickly:
- We recommend that you keep all packaging and accessories that come with the product. Returning a product without its packaging or without other packaging accessories (such as cardboard or polystyrene safety/protective inserts) or product accessories will result in a reduction in the value of the products.
- The shipping costs for returning the product to us are borne by the customer, including in the event of withdrawal from the contract. In cases of nonconformity upon delivery or a manufacturing defect, the method for covering shipping costs is determined on a case-by-case basis (see the sections below).
Excluded products, no right of return
Pursuant to Article 16 of Emergency Ordinance No. 34/2014, the following categories of products cannot be returned under the 14-day right of withdrawal:
- (a) products made to specifications given by the consumer or clearly personalized
- (b) products liable to deteriorate or expire rapidly
- (c) unsealed consumables related to any of the categories of products in the offer
- (d) sealed products which cannot be returned for health or hygiene reasons and which have been unsealed by the consumer
- (e) products which are, after delivery, by their nature inseparably mixed with other elements
- f) unsealed audio, video recordings, or unsealed sealed computer programs
- g) the supply of digital content which is not delivered on a tangible medium
Given that most Capib orders are custom-made based on the 3D file and specifications provided by the customer, the exception in point (a) frequently applies to our products.
Free reprinting, as a goodwill gesture
In addition to the legal protections described above, Capib offers, as a goodwill gesture and without this constituting a legal obligation, free reprinting of parts that do not meet quality expectations or have defects, regardless of whether the situation strictly falls under the warranty conditions described on this page. The decision to offer free reprinting is made on a case-by-case basis, at Capib’s discretion.
Compliance policy on delivery
If you have checked the product and found that it does not meet the specifications upon delivery, you must report it within 48 hours.
We review every nonconformity report submitted within the first 48 hours and resolve the issue by repairing or replacing the product. Shipping costs for returns and reshipments are determined on a case-by-case basis, depending on the situation, and are not automatically covered by Capib.
The only condition is that you return the products in exactly the same condition as when you received them—unopened, unused, and with the packaging intact.
Returns for Business Customers
Under current law—Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals (in accordance with 100% with European legislation — Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011, on consumer rights), a consumer is any natural person or group of natural persons organized into associations. Consequently, a legal entity cannot benefit from its provisions.
If a paid-for product cannot be delivered, or if the estimated delivery time is significantly longer than originally stated, the customer has the following options:
- Full refund: The customer may request a refund for the product, and the full amount will be refunded to the account provided by the customer as soon as possible.
- Selecting a different command: The customer may choose to replace the original order with another product or service offered by Capib. If the new order is more expensive than the original one, the customer will pay the price difference. If it is less expensive, the price difference will be refunded to the customer.
How to Initiate a Return
To initiate a return request, please contact us at shop@capib.ro, including the order number and the reason for the return. We will respond with the necessary instructions for returning the product.
Returns by courier or mail will not be refunded. Money will be returned by bank transfer.
Thank you for your understanding.
Last updated: July 11, 2026.
